Privacy Policy
Your privacy matters. Learn how we protect your information.
Information We Collect
When you visit our website or make a purchase, we collect the following information:
- Personal Information: Name, email address, shipping address, billing address, phone number.
- Payment Information: Credit card details (processed securely by our payment partners, not stored by us), cryptocurrency wallet addresses.
- Order Information: Products purchased, order history, tracking numbers.
- Technical Information: IP address, browser type, device information, pages visited, time and date of access.
- Communication Data: Email correspondence, customer support inquiries, and feedback.
How We Use Your Information
We use the collected information for the following purposes:
- Process and fulfill your orders, including shipping and payment processing.
- Communicate with you about your order, updates, and customer support.
- Improve our website, products, and customer experience.
- Prevent fraud, unauthorized transactions, and ensure security.
- Send promotional emails and discount codes (only with your consent).
- Comply with legal obligations and enforce our terms of service.
Data Security
We take data security seriously and implement industry-standard measures to protect your information:
- 256-bit SSL encryption for all data transmitted between your browser and our servers.
- PCI-compliant payment processing – we never store full credit card details.
- Regular security audits and vulnerability assessments.
- Access controls – only authorized personnel can access customer data.
- Secure data storage with encrypted backups.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal data (subject to legal obligations).
- Opt-out: Unsubscribe from marketing communications at any time.
- Data Portability: Request transfer of your data to another service provider.
To exercise these rights, please contact us at privacy@chemyo.com. We will respond within 30 days.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Order records are typically kept for 7 years to comply with tax and financial regulations. You may request deletion of your account and associated data at any time.
Children’s Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: privacy@chemyo.com